Privacy Policy
De Nada Coffee 150 Argyle St, Picton NSW 2571 hello@denadacoffee.com · 02 4611 7053
Last updated: June 2026
At De Nada Coffee, we take your privacy seriously. This policy explains what information we collect, how we use it, and the choices you have. It applies whenever you deal with us — through our website, our online ordering, email, phone, social media, or in person at the shop.
We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Information We Collect
We only collect what we need to serve you well. Depending on how you interact with us, this may include:
Personal details — your name, phone number, email address, and where relevant a delivery or billing address.
Order information — what you've ordered, your preferences, dietary notes, and any feedback you give us.
Payment details — card information needed to take payment. This is handled by our secure third-party payment providers; we don't store your full card numbers ourselves.
Website and usage data — basic technical information such as your device type, browser, and how you move through our site, collected through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
Take and fulfil your orders, including through our online ordering partner.
Process payments securely and issue receipts or invoices.
Stay in touch — send order confirmations, respond to enquiries, and, where you've opted in, share news, specials, and offers.
Improve the experience — understand how people use our site and menu so we can make both better.
Meet our legal obligations — keep records and respond to lawful requests where required.
3. How We Share Your Information
We don't sell, rent, or trade your personal information. Ever.
We do share information with trusted service providers who help us run the business — for example, our online ordering platform (Bopple), payment processors, and email or analytics tools. They only receive what they need to do their job, and they're expected to protect your information.
Our website and social channels may link to third-party sites. We're not responsible for how those sites handle your data, so it's worth reading their own privacy policies.
4. Data Security
We take reasonable physical, electronic, and administrative steps to protect your information from loss, misuse, or unauthorised access. Payments are processed through PCI-compliant providers. No method of transmitting data over the internet is ever completely secure, but we work to keep your information safe and only hold it for as long as we need it.
5. Cookies & Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to help the site work properly and to understand how visitors use it. You can manage or switch off cookies in your browser settings, though some parts of the site may not work as smoothly if you do.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Correct anything that's inaccurate or out of date.
Request deletion of your personal information, where we're not legally required to keep it.
Opt out of marketing emails at any time, using the unsubscribe link or by contacting us.
To exercise any of these, just get in touch at hello@denadacoffee.com and we'll sort it out.
7. Changes to This Policy
We may update this policy from time to time as our business or the law changes. The latest version will always be on our website, with the date it was last updated shown at the top.
8. Contact Us
Questions about this policy or how we handle your information? We're happy to help.
De Nada Coffee Shop 1/150 Argyle St, Picton NSW 2571 hello@denadacoffee.com 02 4611 7053